IMS - a values driven organisation.

"The way IMS goes about things - Things that are important to our success - The way we behave"

Communication	Accountability
•  Communication is everyone's responsibility	•  Deliver on your commitments. Do what the team requires of you
•  Give people the information they need to do their job	•  Hold yourself accountable
•  If you have not received the information you need - ask for it. Don't remain silent	•  Hold others accountable
•  Be proactive - communicate issues early	•  Avoid surprises. Communicate issues early and appropriately
•  Communicate with the right degree of emotion
Teamwork	Service to Customers
•  Be a team player - contribute to team success	•  We all have customers - some are external and some are internal
•  Respect everyone and their own responsibilities	•  The customer is the reason for our business - always keep customers in mind
•  Be part of the solution - do what you can to help	•  Set high service standards